**Dealing with Difficult Behaviours - Brisbane**

**Dealing with Difficult Behaviours - Brisbane**

Let's be honest - we've all worked with that person. You know the one. They interrupt constantly in meetings, take credit for your ideas, or seem to turn every conversation into an argument. Maybe they're passive-aggressive, leaving you wondering what they really meant by that comment. Or perhaps they're the office complainer who sucks the energy out of every room they enter.

Here's the thing though - difficult behaviour isn't going away. These situations will keep happening whether you're dealing with colleagues, customers, or even your boss. The question is: are you going to let these interactions derail your day and stress you out, or are you going to learn how to handle them with confidence?

This isn't about changing other people (good luck with that!) or pretending everything's fine when it's not. It's about giving you practical tools that actually work when someone's being unreasonable, hostile, or just plain difficult. You'll learn how to stay calm when your buttons are being pushed, how to redirect conversations that are going nowhere, and most importantly, how to protect your own wellbeing while still getting things done.

I've seen too many good people burn out or leave jobs they otherwise loved because they couldn't cope with difficult personalities. The reality is, these skills aren't optional anymore - they're essential for anyone who wants to thrive at work without constantly feeling stressed or frustrated.

**What You'll Learn**

You'll discover how to identify different types of difficult behaviour before they escalate - because spotting the warning signs early makes all the difference. We'll cover practical de-escalation techniques that work in real situations, not just in theory. You'll learn how to set boundaries professionally without creating more conflict, and how to have those uncomfortable conversations you've been avoiding.

We'll also tackle the emotional side of things - how to manage your own reactions when someone's being particularly challenging, and how to separate their behaviour from your own self-worth. Plus, you'll get strategies for dealing with difficult behaviours that you can start using immediately.

You'll practice handling specific scenarios like dealing with someone who always says "yes" but never follows through, managing the colleague who takes over every meeting, and responding to passive-aggressive comments. We'll also cover when and how to escalate issues appropriately, because sometimes you do need backup.

**The Bottom Line**

By the end of this session, you'll have a toolkit of practical strategies that actually work in real workplace situations. You'll feel more confident handling challenging personalities, less stressed by difficult interactions, and better equipped to maintain your professional relationships even when things get tough. Most importantly, you'll know how to protect your own energy and wellbeing while still being effective at work.

This training is about taking back control of your work environment and not letting difficult people dictate how your day goes. Because let's face it - you've got better things to do than spend your time stressed out by someone else's bad behaviour. And yes, you'll also learn about managing workplace anxiety that often comes with these challenging situations.